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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
The Scrum Team inspects people, interactions, processes, tools, and the Definition of Done, then agrees on a few testable improvements.
Agile
Sprint Retrospective
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When a sprint is over and friction shouldn't simply be carried forward, it opens the view onto collaboration and patterns. It creates space to see causes and changes together.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.
Complexitydifferent
LowLowMediumMedium
Timedifferent
30-120 minUp to 3 hours for a one-month Sprint; shorter Sprints are usually shorter45-90 min1-3 h
Participantsdifferent
2-6Scrum Team2-53-10
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasImprovement actions, Team agreementsA3 Report, Action Plan, Root Cause AnalysisProcess Map, Handoff List, Improvement Backlog
Tagsno overlap
LeanObservationProcessOperations
RetrospectiveImprovementLearning
LeanProblem solvingCoachingOperations
ProcessOperationsImprovement
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