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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration for Change Analysis.
Operations
Change Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30-120 min1-4 h45-120 min45-90 min
Participantsdifferent
2-63-82-62-5
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Observation Notes, Improvement IdeasProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanChange Matrix, Cause Hypotheses, Validation Questions, Action ListA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
LeanObservationProcessOperations
Root causeProblem solvingQualityIncident
ChangeRoot causeTroubleshootingComparison
LeanProblem solvingCoachingOperations
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