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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Responsibility Poker.
Facilitation
Responsibility Poker
Stakeholder Mapping
Facilitation
Stakeholder Mapping
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When it stays unclear who carries responsibility and who only contributes, Responsibility Poker makes the distribution of responsibility explicit. It sharpens the boundaries between weighing in, deciding, and bearing consequences.When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.
Complexitysame
LowLowLowLow
Timedifferent
30-120 min45-90 min60–90 min45-90 min
Participantsdifferent
2-63-102-83-12
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasResponsibility Map, Role Agreements, Open QuestionsStakeholder Map, Engagement Plan, Risk NotesExpectation Map, Alignment Notes, Agreements
Tagsno overlap
LeanObservationProcessOperations
RolesResponsibilityTeamFacilitation
StakeholdersAlignmentFacilitationChange
AlignmentStakeholdersTeam
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