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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.
Complexitydifferent
LowMediumMediumHigh
Timedifferent
30-120 min1-3 h1-3 h2-6 h
Participantsdifferent
2-63-102-63-10
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasProcess Map, Handoff List, Improvement BacklogStandard Work Sheet, Deviation List, Improved Standard, Training NeedsFMEA Table, Risk Priority, Mitigation Actions
Tagsno overlap
LeanObservationProcessOperations
ProcessOperationsImprovement
LeanProcessQuality
RiskQualityOperationsRoot cause
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