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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.
Complexitydifferent
LowMediumLowMedium
Timedifferent
30-120 min1-3 h30-60 min1-3 h
Participantsdifferent
2-63-101-52-6
Formatdifferent
WorkshopWorkshopAsyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasProcess Map, Handoff List, Improvement BacklogABC Classification, Focus Rules, Control ListStandard Work Sheet, Deviation List, Improved Standard, Training Needs
Tagsno overlap
LeanObservationProcessOperations
ProcessOperationsImprovement
PrioritizationOperationsPortfolio
LeanProcessQuality
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