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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of Hooked Model with its method-specific working model.
Growth
Hooked Model
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.The Hooked Model helps clarify engagement loops, user behavior, and experiments. It makes repeat behavior measurable and captures the result as a hooked loop, trigger map, and reward design.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30-120 minMultiple workshops over several weeks1-3 h45-90 min
Participantsdifferent
2-62-82-62-5
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Observation Notes, Improvement IdeasHooked loop, Trigger map, Reward design, Ethics checkStandard Work Sheet, Deviation List, Improved Standard, Training NeedsA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
LeanObservationProcessOperations
GrowthBehaviorRetention
LeanProcessQuality
LeanProblem solvingCoachingOperations
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