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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of Hooked Model with its method-specific working model.
Growth
Hooked Model
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.The Hooked Model helps clarify engagement loops, user behavior, and experiments. It makes repeat behavior measurable and captures the result as a hooked loop, trigger map, and reward design.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.
Complexitydifferent
LowMediumHighMedium
Timedifferent
30-120 minMultiple workshops over several weeks2-6 h1-3 h
Participantsdifferent
2-62-83-102-6
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasHooked loop, Trigger map, Reward design, Ethics checkFMEA Table, Risk Priority, Mitigation ActionsStandard Work Sheet, Deviation List, Improved Standard, Training Needs
Tagsno overlap
LeanObservationProcessOperations
GrowthBehaviorRetention
RiskQualityOperationsRoot cause
LeanProcessQuality
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