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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.
Complexitydifferent
LowMediumHighMedium
Timedifferent
30-120 min1-2 h Setup, laufend2-6 h1-3 h
Participantsdifferent
2-613-102-6
Formatdifferent
WorkshopAsyncWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasAction Lists, Project List, Review RoutineFMEA Table, Risk Priority, Mitigation ActionsStandard Work Sheet, Deviation List, Improved Standard, Training Needs
Tagsno overlap
LeanObservationProcessOperations
ProductivityPlanningTasksExecution
RiskQualityOperationsRoot cause
LeanProcessQuality
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