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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Paper illustration for Eat the Frog
Operations
Eat the Frog
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.The method protects energy and attention for the task that creates the largest progress and is often postponed.
Complexitydifferent
LowMediumMediumLow
Timedifferent
30-120 min1-2 h Setup, laufend1-3 Wochen15-90 min daily
Participantsdifferent
2-614-12 Beobachtungen1
Formatdifferent
WorkshopAsyncWorkshop + asyncAsync
Outputdifferent
Observation Notes, Improvement IdeasAction Lists, Project List, Review RoutineField Notes, Workflow Insights, Pain PointsPriority Task, Completion Note, Daily Focus
Tagsno overlap
LeanObservationProcessOperations
ProductivityPlanningTasksExecution
UX researchObservationContext
PrioritizationProductivityFocusExecution
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