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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Blameless Postmortem workspace showing the question, observations, and next decision.
DevOps
Blameless Postmortem
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.After an incident with damage or a near miss, the method creates a sober field for learning without assigning blame. It directs attention to the course of events, conditions, and effective countermeasures.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
LowHighMediumMedium
Timedifferent
30-120 minHalber Tag30-90 min45-90 min
Participantsdifferent
2-65-203-122-5
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Observation Notes, Improvement IdeasSimulation Notes, Gaps List, Updated RunbooksPostmortem Doc, Action Items, TimelineA3 Report, Action Plan, Root Cause Analysis
Tagsno overlap
LeanObservationProcessOperations
ResilienceOperationsIncident
Site Reliability EngineeringIncidentLearningReliability
LeanProblem solvingCoachingOperations
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