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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowMediumHighLow
Timedifferent
30-120 min60-120 min2-8 h15-30 min
Participantsdifferent
2-62-82-82-6
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsProblem Analysis, Decision Analysis, Risk PlanRoot cause notes, Countermeasures
Tagsno overlap
LeanObservationProcessOperations
Theory of ConstraintsAssumptionsSystems thinking
Problem solvingRoot causeDecisionOperations
Root causeIncidentLeanProblem solving
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