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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Cynefin Workshop.
Decision Making
Cynefin Workshop
Paper illustration for PDCA Cycle.
Operations
PDCA Cycle
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic.For an improvement that still has to prove itself in everyday work, the method runs it through small learning loops. It connects planning, checking, and standardization into a repeatable learning mode.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
LowMediumLowHigh
Timedifferent
30-120 min60-180 min1 h bis mehrere Wochen2-8 h
Participantsdifferent
2-64-201-82-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Observation Notes, Improvement IdeasCynefin Map, Domain-specific Actions, Sensemaking NotesPDCA Log, Experiment Plan, Learning Outcome, Standard ChangeProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
LeanObservationProcessOperations
ComplexitySensemakingDecision
Continuous improvementLeanExperiments
Problem solvingRoot causeDecisionOperations
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