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| Criterion |  Operations Gemba Walk |  Knowledge Modeling Concept Mapping |  Operations Process Mapping |  Knowledge Modeling Domain Storytelling |
|---|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | Domain Storytelling translates domain knowledge into a shared narrative of actors, objects, and workflows. It is especially useful when language, rules, and process understanding must be tightly connected. |
Complexitydifferent | Low | Medium | Medium | Low |
Timedifferent | 30-120 min | 1-2 h | 1-3 h | 1-2 h |
Participantsdifferent | 2-6 | 1-8 | 3-10 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Concept Map, Relationship Labels, Knowledge Gaps | Process Map, Handoff List, Improvement Backlog | Domain Story, Glossary Notes, Process Narrative |
Tagsno overlap | LeanObservationProcessOperations | KnowledgeConceptsMappingSensemaking | ProcessOperationsImprovement | KnowledgeDomain-Driven DesignProcess |