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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Paper illustration for Responsibility Poker.
Facilitation
Responsibility Poker
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.When it stays unclear who carries responsibility and who only contributes, Responsibility Poker makes the distribution of responsibility explicit. It sharpens the boundaries between weighing in, deciding, and bearing consequences.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.
Complexitydifferent
LowMediumLowLow
Timedifferent
30-120 min1-2 h45-90 min45-90 min
Participantsdifferent
2-64-123-103-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasAlignment Map, Open Issues, Decision QuestionsResponsibility Map, Role Agreements, Open QuestionsExpectation Map, Alignment Notes, Agreements
Tagsno overlap
LeanObservationProcessOperations
AlignmentStakeholdersStrategyFacilitation
RolesResponsibilityTeamFacilitation
AlignmentStakeholdersTeam
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