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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowLowMediumLow
Timedifferent
30-120 min15-45 minAs needed15-30 min
Participantsdifferent
2-61-34-152-6
Formatdifferent
WorkshopAsyncWorkshop + asyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasADR File, Decision Log, RationaleIncident Log, Action Tracker, Stakeholder UpdatesRoot cause notes, Countermeasures
Tagsno overlap
LeanObservationProcessOperations
ArchitectureRationaleDocumentationGovernance
IncidentOperationsReliability
Root causeIncidentLeanProblem solving
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