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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Team Charter.
Facilitation
Team Charter
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.
Complexitydifferent
LowMediumMediumLow
Timedifferent
30-120 min45-90 min2-4 h45-90 min
Participantsdifferent
2-62-53-123-12
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Observation Notes, Improvement IdeasA3 Report, Action Plan, Root Cause AnalysisTeam Charter, Working Norms, Role NotesExpectation Map, Alignment Notes, Agreements
Tagsno overlap
LeanObservationProcessOperations
LeanProblem solvingCoachingOperations
TeamAlignmentCollaboration
AlignmentStakeholdersTeam
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