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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Opportunity Interview
Product Discovery
Opportunity Interview
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
30-120 min45-90 min30-60 min je Interview0.5-5 Tage
Participantsdifferent
2-62-55-12 Interviews4-10
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Observation Notes, Improvement IdeasA3 Report, Action Plan, Root Cause AnalysisInterview Notes, Opportunity Themes, Customer QuotesKaizen Charter, Waste List, Improvement Experiments, Standard Work Update
Tagsno overlap
LeanObservationProcessOperations
LeanProblem solvingCoachingOperations
DiscoveryInterviewsOpportunityCustomer
LeanContinuous improvementOperations
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