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Criterion
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
LowLowMediumMedium
Timedifferent
30-120 min15-30 min1-3 h1-4 h
Participantsdifferent
2-62-63-103-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Observation Notes, Improvement IdeasRoot cause notes, CountermeasuresProcess Map, Handoff List, Improvement BacklogProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
LeanObservationProcessOperations
Root causeIncidentLeanProblem solving
ProcessOperationsImprovement
Root causeProblem solvingQualityIncident
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