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| Criterion |  Business Strategy GAP Analysis |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |  Operations ALPEN Method |
|---|---|---|---|---|
Purposedifferent | GAP Analysis compares the current state with a target picture and makes the distance manageable. It becomes useful when, ahead of new initiatives, it must become clear which capabilities, processes, or resources are missing. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time. |
Complexitydifferent | Medium | Medium | High | Low |
Timedifferent | 1-3 h | 2-4 h | 0.5-2 Tage | 10-20 min daily |
Participantsdifferent | 2-8 | 4-10 | 6-12 | 1 |
Formatdifferent | Workshop + async | Workshop | Workshop | Async |
Outputdifferent | Gap Matrix, Action Plan, Risk Notes | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map | Daily Plan, Time Estimates, Review Notes |
Tagsno overlap | StrategyAnalysisPlanning | JourneyServiceService design | Service designOperationsJourneyBlueprint | PlanningTime managementProductivityOperations |