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Criterion
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Paper illustration for Soft Systems Methodology.
Systems Thinking
Soft Systems Methodology
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Rich Picture workspace showing the question, observations, and next decision.
Systems Thinking
Rich Picture
Purposedifferent
In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early.
Complexitydifferent
HighHighMediumLow
Timedifferent
Halber Tag0.5-3 TageAs needed30-90 min
Participantsdifferent
5-205-154-152-10
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Simulation Notes, Gaps List, Updated RunbooksRich Picture, Root Definitions, Conceptual Models, Change AgendaIncident Log, Action Tracker, Stakeholder UpdatesRich Picture, Problem Framing Notes
Tagsno overlap
ResilienceOperationsIncident
Soft systemsComplexitySensemakingSystems thinking
IncidentOperationsReliability
Systems thinkingSoft systemsFramingVisualization
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