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Criterion
Game Day workspace showing the question, observations, and next decision.
DevOps
Game Day
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Purposedifferent
In preparing for rare incidents, the method tests response capability under controlled conditions. It shows where assumptions about stability, roles, and recovery are too optimistic.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.
Complexitydifferent
HighMediumHighMedium
Timedifferent
Halber TagAs needed2-8 h45-90 min
Participantsdifferent
5-204-152-82-5
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Simulation Notes, Gaps List, Updated RunbooksIncident Log, Action Tracker, Stakeholder UpdatesProblem Analysis, Decision Analysis, Risk PlanA3 Report, Action Plan, Root Cause Analysis
Tags1 shared
ResilienceOperationsIncident
IncidentOperationsReliability
Problem solvingRoot causeDecisionOperations
LeanProblem solvingCoachingOperations
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