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Criterion
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Purposedifferent
A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.
Complexitydifferent
HighHighMediumHigh
Timedifferent
2-4 h0.5-2 Tage60-120 min1-5 Tage
Participantsdifferent
3-86-122-84-12
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Future Reality Tree, Negative Branches, Assumption List, Improved InjectionsService Blueprint, Fail Points, Ownership MapConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsLogic Model, Change Objectives, Intervention Components, Evaluation Plan
Tagsno overlap
Theory of ConstraintsSystems thinkingChange
Service designOperationsJourneyBlueprint
Theory of ConstraintsAssumptionsSystems thinking
ChangeSystems thinkingCapability
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