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| Criterion |  Systems Thinking Future Reality Tree |  UX Research Customer Journey Mapping |  Decision Making Force Field Analysis |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium | Low | Medium |
Timedifferent | 2-4 h | 2-4 h | 45-90 min | 1-3 h |
Participantsdifferent | 3-8 | 4-10 | 3-12 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Future Reality Tree, Negative Branches, Assumption List, Improved Injections | Journey Map, Pain-point List, Opportunity Backlog | Force Field Map, Change Levers, Risk Notes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Theory of ConstraintsSystems thinkingChange | JourneyServiceService design | ChangeDecisionStrategy | JourneyCustomerService designCanvas |