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Criterion
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
HighMediumHighHigh
Timedifferent
2-4 h60-120 min0.5-2 TageHalf day
Participantsdifferent
3-82-86-123-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Future Reality Tree, Negative Branches, Assumption List, Improved InjectionsConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsService Blueprint, Fail Points, Ownership MapLeverage Map, Action Strategy
Tagsno overlap
Theory of ConstraintsSystems thinkingChange
Theory of ConstraintsAssumptionsSystems thinking
Service designOperationsJourneyBlueprint
Systems thinkingChangeStrategy
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