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Criterion
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Purposedifferent
A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.
Complexitydifferent
HighMediumMediumHigh
Timedifferent
2-4 h1-3 h60-120 min1-5 Tage
Participantsdifferent
3-83-102-84-12
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Future Reality Tree, Negative Branches, Assumption List, Improved InjectionsCustomer Journey Canvas, Pain Points, Experience OpportunitiesConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsLogic Model, Change Objectives, Intervention Components, Evaluation Plan
Tagsno overlap
Theory of ConstraintsSystems thinkingChange
JourneyCustomerService designCanvas
Theory of ConstraintsAssumptionsSystems thinking
ChangeSystems thinkingCapability
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