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| Criterion |  Systems Thinking Future Reality Tree |  UX Design Customer Journey Canvas |  Decision Making Delphi Method |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | High | Medium |
Timedifferent | 2-4 h | 1-3 h | 1-4 Wochen | 2-4 h |
Participantsdifferent | 3-8 | 3-10 | 6-30 Experten | 4-10 |
Formatdifferent | Workshop | Workshop | Async | Workshop |
Outputdifferent | Future Reality Tree, Negative Branches, Assumption List, Improved Injections | Customer Journey Canvas, Pain Points, Experience Opportunities | Expert Forecast, Consensus Range, Assumption Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Theory of ConstraintsSystems thinkingChange | JourneyCustomerService designCanvas | ForecastingExpertsDecisionStrategy | JourneyServiceService design |