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Criterion
Paper illustration for Failure Mode and Effects Analysis
Operations
Failure Mode and Effects Analysis
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration with architecture components and concrete change tasks for comparison.
Architecture
SAAM (Software Architecture Analysis Method)
Paper illustration for Change Analysis.
Operations
Change Analysis
Purposedifferent
For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning.For a deviation after a change, the method isolates the influence of the altered condition. It narrows down which differences are relevant and which are just accompanying noise.
Complexitydifferent
HighHighHighMedium
Timedifferent
2-6 h0.5-2 TagePreparation, scenario analysis, and findings review; effort depends on scope45-120 min
Participantsdifferent
3-106-12Architecture experts and stakeholders for scenarios and weighting2-6
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
FMEA Table, Risk Priority, Mitigation ActionsService Blueprint, Fail Points, Ownership MapDomain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternativesChange Matrix, Cause Hypotheses, Validation Questions, Action List
Tagsno overlap
RiskQualityOperationsRoot cause
Service designOperationsJourneyBlueprint
ArchitectureChangeAnalysisComparisonQuality
ChangeRoot causeTroubleshootingComparison
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