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| Criterion |  UX Research First-click Testing |  Operations Gemba Walk |  UX Research Empathy Mapping |  Operations Kaizen Event |
|---|---|---|---|---|
Purposedifferent | When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments. |
Complexitydifferent | Low | Low | Low | Medium |
Timedifferent | 1-2 Tage | 30-120 min | 30–60 min | 0.5-5 Tage |
Participantsdifferent | 10-30 | 2-6 | 4-8 | 4-10 |
Formatdifferent | Async | Workshop | Workshop | Workshop |
Outputdifferent | Click Heatmap, Success Rate, Design Recommendations | Observation Notes, Improvement Ideas | Empathy Map, Assumptions List, Research Gaps | Kaizen Charter, Waste List, Improvement Experiments, Standard Work Update |
Tagsno overlap | UXNavigationFindabilityValidation | LeanObservationProcessOperations | SynthesisQualitativeWorkshop | LeanContinuous improvementOperations |