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| Criterion |  UX Research First-click Testing |  Operations A3 Problem Solving |  UX Research Empathy Mapping |  Operations 5 Whys |
|---|---|---|---|---|
Purposedifferent | When users immediately turn the wrong way on a screen or wireframe, first click testing checks initial orientation at high speed. The first click shows early whether expectation, labeling, and wayfinding fit together. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description. |
Complexitydifferent | Low | Medium | Low | Low |
Timedifferent | 1-2 Tage | 45-90 min | 30–60 min | 15-30 min |
Participantsdifferent | 10-30 | 2-5 | 4-8 | 2-6 |
Formatdifferent | Async | Workshop + async | Workshop | Workshop |
Outputdifferent | Click Heatmap, Success Rate, Design Recommendations | A3 Report, Action Plan, Root Cause Analysis | Empathy Map, Assumptions List, Research Gaps | Root cause notes, Countermeasures |
Tagsno overlap | UXNavigationFindabilityValidation | LeanProblem solvingCoachingOperations | SynthesisQualitativeWorkshop | Root causeIncidentLeanProblem solving |