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Criterion
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Paper board with the four ROAM fields Resolved, Owned, Accepted, and Mitigated.
Agile
ROAM Board
Purposedifferent
In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List.
Complexitydifferent
MediumMediumLowLow
Timedifferent
30-180 min30-240 min30 min Setup, dann laufend20-40 min initial, dann laufend
Participantsdifferent
1-61-61-3 maintaining, briefing for everyone3-15
Formatdifferent
Workshop + asyncWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Fault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaHypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryRAID Log, Status Report SourceROAM Board, Owner List
Tagsno overlap
TroubleshootingDiagnosisEngineering
TroubleshootingProblem solvingDiagnosis
RiskTrackingStakeholdersGovernance
RiskAgileTrackingAlignment
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