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Criterion
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration for Evaporating Cloud.
Systems Thinking
Evaporating Cloud
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
MediumMediumMediumLow
Timedifferent
30-180 min30-240 min60-120 min15-30 min
Participantsdifferent
1-61-62-82-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshopWorkshop
Outputdifferent
Fault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaHypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryConflict Cloud, Assumption List, Breakthrough Ideas, Next ExperimentsRoot cause notes, Countermeasures
Tagsno overlap
TroubleshootingDiagnosisEngineering
TroubleshootingProblem solvingDiagnosis
Theory of ConstraintsAssumptionsSystems thinking
Root causeIncidentLeanProblem solving
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