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Criterion
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
Paper illustration of HEART Framework with its method-specific working model.
UX Research
HEART Framework
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration of Goal Question Metric with its method-specific working model.
Engineering
Goal Question Metric
Purposedifferent
In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.Helps clarify technical problems, hypotheses, and next steps in concrete terms. It breaks a technical problem into testable parts. The result is captured as a GQM table and metric briefs.
Complexitysame
MediumMediumMediumMedium
Timedifferent
30-180 min120 min initial, dann laufend1-4 h90-180 min
Participantsdifferent
1-63-63-83-6
Formatdifferent
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Fault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaHEART-GSM Table, DashboardProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanGQM Table, Metric Profiles
Tagsno overlap
TroubleshootingDiagnosisEngineering
MetricsUX researchMeasurementSatisfaction
Root causeProblem solvingQualityIncident
MetricsMeasurementEngineeringAlignment
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