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Criterion
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
A paper-based illustration representing C4 Model with its core stages and visible working result.
Architecture
C4 Model
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Purposedifferent
In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.
Complexitydifferent
MediumLowMediumMedium
Timedifferent
30-180 min1-4 h45-90 min30-240 min
Participantsdifferent
1-61-52-51-6
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Fault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaContext Diagram, Container Diagram, Component DiagramA3 Report, Action Plan, Root Cause AnalysisHypothesis Log, Test Plan, Evidence Notes, Diagnosis Summary
Tagsno overlap
TroubleshootingDiagnosisEngineering
ArchitectureCommunicationVisualization
LeanProblem solvingCoachingOperations
TroubleshootingProblem solvingDiagnosis
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