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Criterion
Paper illustration for Fault Isolation.
Engineering
Fault Isolation
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Hypothesis-Driven Troubleshooting.
Engineering
Hypothesis-Driven Troubleshooting
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
In technical failures, the visible symptom often gets mixed up with the actual cause. Fault Isolation narrows the fault space and progressively reduces which part of the system is truly affected.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When systems fail unexpectedly, spontaneous attempts often produce more noise than insight. Hypothesis-driven Troubleshooting translates symptoms into testable assumptions and makes troubleshooting learnable.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
MediumMediumMediumHigh
Timedifferent
30-180 min45-90 min30-240 min2-8 h
Participantsdifferent
1-62-51-62-8
Formatsame
Workshop + asyncWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Fault Isolation Map, Test Log, Excluded Hypotheses, Narrowed Fault AreaA3 Report, Action Plan, Root Cause AnalysisHypothesis Log, Test Plan, Evidence Notes, Diagnosis SummaryProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
TroubleshootingDiagnosisEngineering
LeanProblem solvingCoachingOperations
TroubleshootingProblem solvingDiagnosis
Problem solvingRoot causeDecisionOperations
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