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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
LowMediumLowMedium
Timedifferent
45-90 min1-3 h30-120 min1-2 h
Participantsdifferent
3-122-62-64-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsStandard Work Sheet, Deviation List, Improved Standard, Training NeedsObservation Notes, Improvement IdeasAlignment Map, Open Issues, Decision Questions
Tagsno overlap
AlignmentStakeholdersTeam
LeanProcessQuality
LeanObservationProcessOperations
AlignmentStakeholdersStrategyFacilitation
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