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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Standard Work Analysis.
Operations
Standard Work Analysis
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Root Cause Tree Analysis
Operations
Root Cause Tree Analysis
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When the same task is done differently depending on the person, the method exposes the reliable core. It creates comparability without unnecessarily choking off needed latitude.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie.
Complexitydifferent
LowMediumLowMedium
Timedifferent
45-90 min1-3 h15-30 min1-3 h
Participantsdifferent
3-122-62-62-8
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsStandard Work Sheet, Deviation List, Improved Standard, Training NeedsRoot cause notes, CountermeasuresCause Tree, Evidence Notes, Countermeasures
Tagsno overlap
AlignmentStakeholdersTeam
LeanProcessQuality
Root causeIncidentLeanProblem solving
Root causeTreeIncidentQuality
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