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| Criterion |  Facilitation Expectation Mapping |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  Team Design Team API |
|---|---|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. |
Complexitydifferent | Low | High | Medium | Low |
Timedifferent | 45-90 min | 0.5-2 Tage | 2-4 h | Half day initial, dann laufend |
Participantsdifferent | 3-12 | 6-12 | 4-10 | Ein Team plus Stakeholder |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | Team API Document |
Tagsno overlap | AlignmentStakeholdersTeam | Service designOperationsJourneyBlueprint | JourneyServiceService design | TeamAlignmentCommunicationService |