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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Paper illustration of Family Tree Analysis with its method-specific working model.
Operations
Family Tree Analysis
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.For a series of incidents with a similar pattern, the method arranges individual events as branches of a common origin. It makes visible which conditions keep recurring.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.
Complexitydifferent
LowMediumMediumHigh
Timedifferent
45-90 min1-4 h2-4 hMehrere Tage bis Wochen
Participantsdifferent
3-123-82-62-6
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, AgreementsProblem Statement, Cause Hypotheses, Confirmed Causes, Action PlanFamily Tree Diagram, Pattern Notes, Systemic MeasuresMORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations
Tagsno overlap
AlignmentStakeholdersTeam
Root causeProblem solvingQualityIncident
Root causePatternsIncidentSystemic
Root causeSafetySystemicIncident
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