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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
LowMediumMediumMedium
Timedifferent
45-90 min1-3 h0.5-5 Tage1-2 h
Participantsdifferent
3-123-104-104-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsProcess Map, Handoff List, Improvement BacklogKaizen Charter, Waste List, Improvement Experiments, Standard Work UpdateAlignment Map, Open Issues, Decision Questions
Tagsno overlap
AlignmentStakeholdersTeam
ProcessOperationsImprovement
LeanContinuous improvementOperations
AlignmentStakeholdersStrategyFacilitation
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