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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
LowHighMediumMedium
Timedifferent
45-90 min2-8 h45-90 min1-2 h
Participantsdifferent
3-122-82-54-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsProblem Analysis, Decision Analysis, Risk PlanA3 Report, Action Plan, Root Cause AnalysisAlignment Map, Open Issues, Decision Questions
Tagsno overlap
AlignmentStakeholdersTeam
Problem solvingRoot causeDecisionOperations
LeanProblem solvingCoachingOperations
AlignmentStakeholdersStrategyFacilitation
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