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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.
Complexitydifferent
LowMediumMediumLow
Timedifferent
45-90 min0.5-5 Tage90-180 min30-120 min
Participantsdifferent
3-124-105-152-6
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsKaizen Charter, Waste List, Improvement Experiments, Standard Work UpdateSpotify Model Map, Action ListObservation Notes, Improvement Ideas
Tagsno overlap
AlignmentStakeholdersTeam
LeanContinuous improvementOperations
TeamOrganizationAlignmentDiagnosis
LeanObservationProcessOperations
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