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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
LowMediumLowMedium
Timedifferent
45-90 min0.5-5 Tage30-120 min1-2 h
Participantsdifferent
3-124-102-64-12
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsKaizen Charter, Waste List, Improvement Experiments, Standard Work UpdateObservation Notes, Improvement IdeasAlignment Map, Open Issues, Decision Questions
Tagsno overlap
AlignmentStakeholdersTeam
LeanContinuous improvementOperations
LeanObservationProcessOperations
AlignmentStakeholdersStrategyFacilitation
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