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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration for Kaizen Event.
Operations
Kaizen Event
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
LowMediumLowHigh
Timedifferent
45-90 min0.5-5 Tage15-30 min2-8 h
Participantsdifferent
3-124-102-62-8
Formatdifferent
WorkshopWorkshopWorkshopWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, AgreementsKaizen Charter, Waste List, Improvement Experiments, Standard Work UpdateRoot cause notes, CountermeasuresProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
AlignmentStakeholdersTeam
LeanContinuous improvementOperations
Root causeIncidentLeanProblem solving
Problem solvingRoot causeDecisionOperations
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