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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Incident Command workspace showing the question, observations, and next decision.
DevOps
Incident Command
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
Paper illustration for Mad Sad Glad
Agile
Mad Sad Glad
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once.When a team wants to deliberately adjust its working behavior, it makes habits visible and assessable. It focuses on concrete changes instead of diffuse mood.When a team's or workshop's mood needs to become readable, it structures emotional signals with little setup. It makes strain, relief, and sources of energy tangible.
Complexitydifferent
LowMediumLowLow
Timedifferent
45-90 minAs needed30-60 min30-60 min
Participantsdifferent
3-124-153-123-10
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsIncident Log, Action Tracker, Stakeholder UpdatesStart Stop Continue Board, Improvement ActionsEmotion Board, Themes, Action Items
Tagsno overlap
AlignmentStakeholdersTeam
IncidentOperationsReliability
RetrospectiveImprovementTeamReflection
RetrospectiveTeamReflection
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