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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Paper illustration of Team Topologies Interaction Modes with its method-specific working model.
Team Design
Team Topologies Interaction Modes
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements.
Complexitydifferent
LowLowMediumMedium
Timedifferent
45-90 min30-120 min90-180 minHalf day
Participantsdifferent
3-122-65-15Team-Leads plus Architecture
Formatsame
WorkshopWorkshopWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsObservation Notes, Improvement IdeasSpotify Model Map, Action ListInteraction Heat Map, Agreements per Pair
Tagsno overlap
AlignmentStakeholdersTeam
LeanObservationProcessOperations
TeamOrganizationAlignmentDiagnosis
TeamAlignmentCollaborationOrganization
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