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Selected:Expectation MappingCustomer Journey CanvasTeam Topologies Interaction ModesAlignment Mapping
| Criterion |  Facilitation Expectation Mapping |  UX Design Customer Journey Canvas |  Team Design Team Topologies Interaction Modes |  Facilitation Alignment Mapping |
|---|---|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. |
Complexitydifferent | Low | Medium | Medium | Medium |
Timedifferent | 45-90 min | 1-3 h | Half day | 1-2 h |
Participantsdifferent | 3-12 | 3-10 | Team-Leads plus Architecture | 4-12 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | Customer Journey Canvas, Pain Points, Experience Opportunities | Interaction Heat Map, Agreements per Pair | Alignment Map, Open Issues, Decision Questions |
Tagsno overlap | AlignmentStakeholdersTeam | JourneyCustomerService designCanvas | TeamAlignmentCollaborationOrganization | AlignmentStakeholdersStrategyFacilitation |