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| Criterion |  Facilitation Expectation Mapping |  UX Design Customer Journey Canvas |  Facilitation Team Charter |  Architecture Architecture Communication Canvas |
|---|---|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. |
Complexitydifferent | Low | Medium | Medium | Medium |
Timedifferent | 45-90 min | 1-3 h | 2-4 h | 60-120 min |
Participantsdifferent | 3-12 | 3-10 | 3-12 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | Customer Journey Canvas, Pain Points, Experience Opportunities | Team Charter, Working Norms, Role Notes | Communication Canvas, Stakeholder Messages, Architecture Communication Plan |
Tagsno overlap | AlignmentStakeholdersTeam | JourneyCustomerService designCanvas | TeamAlignmentCollaboration | ArchitectureCommunicationStakeholdersCanvas |