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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for Team Charter.
Facilitation
Team Charter
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.
Complexitydifferent
LowMediumMediumLow
Timedifferent
45-90 min45-90 min2-4 h15-30 min
Participantsdifferent
3-122-53-122-6
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsA3 Report, Action Plan, Root Cause AnalysisTeam Charter, Working Norms, Role NotesRoot cause notes, Countermeasures
Tagsno overlap
AlignmentStakeholdersTeam
LeanProblem solvingCoachingOperations
TeamAlignmentCollaboration
Root causeIncidentLeanProblem solving
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