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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration for DACI
Decision Making
DACI
Paper illustration for Kepner-Tregoe
Operations
Kepner-Tregoe
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together.In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated.For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations.
Complexitydifferent
LowMediumLowHigh
Timedifferent
45-90 min45-90 min30-60 min2-8 h
Participantsdifferent
3-122-52-102-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, AgreementsA3 Report, Action Plan, Root Cause AnalysisDACI Matrix, Decision Owner, Decision LogProblem Analysis, Decision Analysis, Risk Plan
Tagsno overlap
AlignmentStakeholdersTeam
LeanProblem solvingCoachingOperations
DecisionRolesGovernanceAlignment
Problem solvingRoot causeDecisionOperations
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