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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
A 5 Whys working surface connects an observable problem with evidenced causes, marked uncertainty and concrete countermeasures with ownership.
Operations
5 Whys
Paper illustration of MORT Analysis with its method-specific working model.
Operations
MORT Analysis
Paper illustration for Root Cause Analysis.
Operations
Root Cause Analysis
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.For a single, hard-to-explain deviation, the method exposes the causal chain behind the visible symptom. It keeps the cause open until a controllable condition emerges instead of a mere description.For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps.When a problem keeps recurring and the cause stays unclear, the method exposes the underlying mechanism. It separates symptom, guess, and robust explanation from one another.
Complexitydifferent
LowLowHighMedium
Timedifferent
45-90 min15-30 minMehrere Tage bis Wochen1-4 h
Participantsdifferent
3-122-62-63-8
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Expectation Map, Alignment Notes, AgreementsRoot cause notes, CountermeasuresMORT Worksheets, Findings per Branch, Corrective Actions, Systemic RecommendationsProblem Statement, Cause Hypotheses, Confirmed Causes, Action Plan
Tagsno overlap
AlignmentStakeholdersTeam
Root causeIncidentLeanProblem solving
Root causeSafetySystemicIncident
Root causeProblem solvingQualityIncident
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